PRIMARY RESPONSIBILITIES

RFS Management:

·Verifies that mandatory information prior to requesting RFS have been provided. This includes counterparts (contact, sponsors, customers), context (purpose, connection to existing program or initiatives), constraints (dependencies, deadlines), financial (funding, benefits), technical (Non functional requirements, impacted services, support and service models), impacts (if late, if not delivered), planning (expected start/end/GO live) and risk information that is relevant to assessing the need and the urgency of the RFS

·Works with Business/Technology Owners to ensure that the technical, functional and non-functional requirements are aligned with the business needs.
Educate requestors/sponsors to adhere to the existing process, manage improvements and act as primary entry point to initiate project request to IBM

·Create the RFS request and agree on target dates for the resulting SOW

·Track progress against agreed target dates and scope.

·Provide and maintain centralized recording of information to support the accessibility of RFS actors and customer senior management

·Monitor IBM SLA related to RFS and report breaches.

·Once SOW is provided, perform cost, scope and timing sanity check. Revert SOW to IBM in case correction is needed.

·Circulate SOW to internal customer stakeholders and ensure sign-offs are provided with respect of SOW validity dates

·Broker discussions with and between customer and IBM stakeholders in case of SOW misalignments with specified requirements, cost or   timings

·Manage an audit trail on every RFS

·Hand over of signed SOW to project management

·Monitor projects consumptions against budgets, provide approvals on requests for invoicing project charges and running costs

Leadership and Developing Talent :

· Sets direction for the team and builds capability on the team.

·Leads the outsourced vendor with rigor and professionalism

·Holds customer stakeholders accountable for their deliverables.

·Guides people through changes.

·Promotes innovative or improved methods to get the work done and implement best practices.

Skills and Knowledge

·Experience managing outsourced vendor contracts and more specifically projects with moderate level of value (benefit/cost), and moderate or lower level of complexity and uncertainty

·Intermediate to senior RFS (or RFP) management in a IT infrastructure context.

·Possesses working knowledge of SDLC, Agile delivery methodologies and ITIL

·Able to prepare quality reports and presentation materials

Position Requirements/Specifications
Behavioral Competencies
(abbreviated format - refer to Competency Dictionary for full descriptions)

BUSINESS AND FINANCIAL INSIGHT
Challenges Status Quo: Ability to identify opportunities for cost reduction. Understands and ensures effective cost management with contrained budgets.

IMPACT AND INFLUENCE
Builds a Network: Builds and maintains a network across the organisation and understands when and how to use it to best effect.

EXECUTION EXCELLENCE
Driven by quality and timely delivery: Understands the need for attention to detail and provision of solutions of appropriate quality, whilst driving to deliver to aggressive timescales

COLLABORATION
Creates Commitment and Builds Strong Partnerships: Works with internal and external parties or stakeholders to build partnerships and create a shared vision and commitment for what needs to be done. Uses third parties resourcefully.

CLIENT IMPACT
Works with Others to Serve the Client: Brings together necessary internal and external parties to gain an understanding of clients' needs, to provide the best solutions for clients.